Connecting
the dots.
Between data, products
and the people who use them.
Product support specialist. Data integrator.
Curious problem solver, through and through.
Happy people.That’s the goal.
Solved.✳
Big picture.
Real impact.
Data connectors & APIs
across the Adverity ecosystem
SLA compliance across
~40 enterprise tickets a week
Junior analysts & support
team members mentored
Less friction.
More possibility.
A few ways I’ve helped turn complex
systems into things that just work.
Tech is my thing.
People are
the point.
I’m Hassam, a Sydney-based specialist working at the intersection of product support, data integration, and customer experience.
I like untangling tricky problems, asking the right questions, and making complicated things easier to understand. From a stubborn API to a new teammate’s first week, I bring the same curiosity and care.
a.AdverityProduct Support SpecialistOct 2021 — Aug 2026+
- Native HubSpot connector development
- SQL-driven troubleshooting and data quality
- Mentored 4 analysts and 10+ support colleagues
SAPSAPApplication Support EngineerMar 2019 — Jun 2021+
RRyanairCustomer Service SpecialistNov 2017 — Dec 2018+
upUpworkTechnical WriterMay 2015 — Apr 2017+
A curious mind.
A versatile skill set.
Explore my skill set ↗Curiosity,
with credentials.
BSc, Computer Science Engineering
University of Debrecen, Hungary · 2021
BSc, Mathematics and Statistics
University of Sargodha, Pakistan · 2017
Stipendium Hungaricum Scholarship · Mathematics Emerald Award