THE JOURNEY SO FAR
Work
experience.
From explaining systems to connecting them.
A career built around solving problems
and supporting people.
01October 2021 – August 2026
a.Adverity
Product Support Specialist
Connected enterprise data, resolved complex product issues, and partnered with customers, Product, and Engineering to make data platforms more reliable and easier to use.
Enterprise SaaSData integrationProduct support
600+Connector / API ecosystem
~40Enterprise tickets per week
98%SLA compliance
80%+CSAT
Role highlights +
Pipelines & analytics
Designed and maintained ETL and ELT pipelines using Adverity Data Mapping and custom scripting, loading data into Snowflake and BigQuery. Developed analytical models with dbt Projects and orchestrated workflows with Airflow.
API & CRM integrations
Built a native HubSpot API connector from authentication through contact, deal, and company mapping. Maintained integrations across CRM and marketing platforms including Salesforce, Microsoft Dynamics 365, Google data products, and Adobe Experience Cloud.
Complex escalations
Investigated API failures, data discrepancies, and ETL performance issues using SQL-driven root-cause analysis. Bridged Support, Product, and Engineering to triage defects and turn customer feedback into structured product improvements.
Platform administration & governance
Administered application patches, supported-version updates, software licensing, security roles, and data-access controls. Defined validation practices, governance controls, and reusable troubleshooting documentation.
Customer delivery & team development
Led discovery conversations and data-readiness assessments. Delivered dashboards and walkthroughs using Power BI, Tableau, and Looker Studio. Mentored 4 junior analysts and 10+ support colleagues, and onboarded 6 new hires.
02March 2019 – June 2021
SAPSAP
Application Support Engineer
Supported SAP SuccessFactors and related HR/HCM applications across workforce management, time and attendance, payroll, and employee onboarding.
Enterprise applicationsHR / HCMData quality
Role highlights +
Application operations
Administered software patches, version updates, licenses, security roles, and user permissions across supported SAP application environments.
Data integrity & troubleshooting
Supported data warehousing and BI processes with a focus on accuracy, lineage, and audit readiness. Investigated inconsistencies across integrated systems and contributed to corrective data controls.
Client & team enablement
Partnered with clients and internal teams to gather requirements, resolve integration issues, and maintain data quality standards. Coached new colleagues on validation and troubleshooting practices.
03November 2017 – December 2018
RRyanair
Customer Service Specialist
Resolved customer issues and coordinated with colleagues across departments to address service needs efficiently.
Customer experienceCross-team collaboration
Role highlights +
Customer service
Anticipated customer needs and resolved issues through cross-department collaboration, reducing wait times and complaints.
Team onboarding
Trained new hires on service protocols and best practices to reduce process gaps.
04May 2015 – April 2017
Translated complex technical concepts into clear documentation for technical and non-technical audiences.
Technical documentationAPI references
Role highlights +
Product documentation
Authored user guides, API references, and system documentation, making technical information accessible to different audiences.
Release alignment
Maintained documentation in line with Agile/Scrum sprint releases and product updates.